International and Domestic Delivery Updates
What’s happening with delivery?
Please click the link on the right for the latest updates on delivery.
As it currently stands,
UK post is back to normal.
International post is entirely paused and no international orders can be placed until further notice.
A Few Quick Answers
Where’s my figure?
Our Personalised items take 10 working days to assemble. If you ordered a proof photo also, a proof photo will be emailed to you at this point (and until we receive confirmation, your figure will not be dispatched). If you did not order a proof photo, your order will be dispatched on or before the 10th working day.
I ordered Next Working Day delivery!
Our Personalised items take 10 working days to assemble, regardless of the shipping method you have chosen. Next working day delivery refers to the dispatch method we will use once your item is ready to ship.
Do you ship to me?
Most likely yes. We ship worldwide, with only a few exceptions.
Can you put my logo on my figure?
No. We can’t print branded elements on LEGO® parts.
What happens once the order is placed?
Once you have placed an order for a Personalised Minifigure, we will get to work on building your order for you. This process can take up to 10 working days.
If you did not request a proof photo, your order will be dispatched as soon as it has been created.
If you did order a proof photo, we will email you a photo of your figure for your confirmation. Once we receive your confirmation, we will post your order out to you using the shipping method you requested at the checkout.
Please note that sometimes our emails get caught in spam filters. For this reason, we recommend adding email@example.com to your safe list to ensure you don’t miss any emails from us. You can also ensure you don’t miss our emails by adding a mobile number at the checkout – this way we can text you once your figure is ready for your approval.
How do I order a Personalised Minifigure?
We have tried to make it as easy as possible to order a Personalised Minifigure through the Build Me Mini site. You can now choose which parts are used to assemble your minifigure.
Either choose our Pick Your Bricks product (here) for our broadest selection of parts – or choose from some of our exclusively designed custom minifigures in our minifigure keyrings section (note, all keyring products can be configured to have the keyrings omitted, leaving them as regular minifigures).
Can I add a frame for my minifigure/s?
We offer a wide range of display options for your minifigures which can be purchased separately on our website. If you are ordering a minifigure and a frame, you can select for us to mount the figure in the frame for you or you can request to do it yourself at home. You don’t need to purchase a minifigure to be able to order a display.
LEGO minifigure personalised frames available here.
Other displays for LEGO Minifigures available.
How do 'proofs' work?
For a few of our products, we offer a ‘Proof Photo’ option. This paid extra enables you to receive a photo of your finished product before we ship it. The proof photo will be emailed to you on or before the 10th working day (note, working days do not include weekends, bank holidays or office closure days).
The proof photo may be used to let us know if you need to change the text or part used on some figures. These changes are not always possible and are not included within the cost of the product or the proof photo. Changes at this stage will be quoted to you and must be paid for before they are carried out.
If we do not receive a confirmation within 1-2 weeks of sending your proof photo, we will try and send out a reminder email. If we do not hear back from you within 4 weeks of emailing your proof photo, we will move your item to be dispatched.
Will I see the design before it's custom printed?
Due to the design process, we cannot provide a preview of the design before the figure is printed. You can, however, request to receive a confirmation photo of some figures when they are framed before it is dispatched for your confirmation.
To enable a proof photo, it must be selected and paid for at the time of ordering. Proof photos are not available for all products.
How do I order a Minfigure Frame?
Select a frame or display from the product category (link at the end of the explanation). Plates and boxes are non-customisable. Frames are customised in a few ways.
- Firstly select the frame that you’d like to order from the link below.
- Select the number of display blocks. Another way of putting it would be how many figures would you like to mount in your frame. The blocks are what the figures sit on. You can order between 1 and 6.
- Add up to two optional lines of text.
- Select if you would like us to mount figures for you (and then add them to your cart separately) or if you would like to add your own figures from home.
- Click add to cart and then proceed to the checkout when you’re ready.
- Then either checkout to receive the frame on its’ own OR add minifigures to your cart to have us add them into the frame for you.
LEGO minifigure personalised frames available here.
Other displays for LEGO Minifigures available.
Can you meet Bulk/Corporate Orders?
Yes, we have provided many corporate clients with a bulk orders. We have assembled orders for many larger companies including: Facebook; Chevron; National Geographic; Google and eProductive to name-drop a few of the big ones.
For large orders we can also personalise frames to include logos or special arrangements. If you’d like more information – feel free to email us your needs and we’ll be in touch.
Do you offer Bulk discounts?
Yes, we do offer bulk discounts for orders of 50+ figures. Please email us for further information on this or any other bulk order questions and we will be happy to give you further details.
Please note that the custom printed minifigures are not scalable in price as they are each hand-made.
Do you offer refunds?
Due to the personalised nature of the products that we sell, we are unfortunately not able to offer refunds at this time. There are exceptions, but our full Refund Policy can be found here.
For further information of your rights and an explanation as to the way this site operates, you can visit the Terms and Conditions page.
I'm a business, can I get a VAT invoice for my order?
We have historically been VAT registered. But it became ineffective and ended up costing us more in the long run, so as of 15th August 2022, we have officially de-registered our VAT number and account. We are no longer a VAT registered business and can therefore no longer provide VAT invoices for business orders.
Production and Delivery
I didn't receive an order confirmation - is my order being processed?
Most probably yes. If you were able to successfully use the checkout on the website and got a confirmation page after paying, then the chances are that your order is being processed.
The most likely problem is that the confirmation email has been caught in a spam filter. Check your filter or junk folder for a confirmation email. We have had extreme difficulty with email addresses that use Microsoft and Google extensions (@hotmail, @live, @outlook, @msn, @googlemail @gmail etc) as Microsoft and Google have inexplicably decided to block our emails. So please ensure that you add firstname.lastname@example.org as a contact if you are using any of the above email addresses – ideally before you place and order.
If you still haven’t received one after an hour of placing an order – please email us and we’ll let you know if it’s gone through successfully.
Can you Print onto the Minifigures?
Yes, we do this regularly using the same technology and printer that LEGO® use.
Please choose from one of our personalised figure options to add your custom text or design onto a minifigure. At this time, we only offer a limited selection of designs to custom print – however if you have a specific design you would like printed onto a torso, feel free to get in touch and we can let you know if that’s something we might be able to help with.
My order got returned to sender, what should I do?
No problem. We can help.
All of our products are sent via signed for post and as a result a person will likely need to be in at the time of delivery. This can sometimes mean that your parcel is undelivered.
In these cases, your item will be held at your local Royal Mail office (UK Only, International deliveries may vary in location of where they are held). They will instead post a red slip through your door with instructions for you to collect your parcel or to have it re-delivered.
If you do not arrange a redeliver or collect your parcel after 7 days, it will be returned to us. To avoid additional postage and admin fees, make sure you reach out to us or the post office before the 7th day.
Once an item is returned to sender, we will receive your parcel back at our warehouse. Please note this can take longer than regular postage times.
Once we receive your returned item after it was undelivered and uncollected, we will email you to let you know within 2 weeks of receiving the parcel. In these cases we may charge you a postage fee and admin fee to have it reposted out to you. If we do not hear from you about a re-delivery, we will hold your items for up to 30 days before they are discarded.
In the rare occasions that this process repeats itself, we will continue to send out the parcel each time it is confirmed via email, but the admin fees may increase.
Please note, that even if an item is undelivered and returned to us we cannot offer you a refund for your goods (due to the personalised nature of the items).
How long will my Personalised Products take to arrive?
Orders that contain Personalised Minifigures take approximately two weeks to create. This is to enable enough time for us to acquire the best parts to make up your figures. Often the orders are completed a lot quicker – but we would ask that you allow the 10 working days.
Personalised Frames ordered without figures often take a lot less time to create – but again – we would recommend allowing 10 working days.
This does not include shipping times and the 10 working days are not included within shipping options (for example, a next working day delivery shipping option does not include assembly times).
Do you Ship Internationally?
Yes, ship internationally. You can now order the majority of countries, with a few minor exceptions.
If you have tried to place an international order and were unable to – feel free to email us and we will do our best to accommodate your requests.
About Our Products
What is a Personalised Minifigure?
Here at Build Me Mini, we love LEGO Minifigures. We were brought up with them, so we have a vast knowledge of the parts that LEGO have produced for their Minifigures. A personalised minifigure product from our website pays for our services to build a figure from the vast catalogue of LEGO elements to the specification of there order placed.
It’s worth noting that we aren’t affiliated with LEGO in any way – we are an independent family-run startup business that is no way endorsed or connected to the LEGO Group.
What is a 'Custom Print' or 'Custom Printed Element'?
For some of our newer products, we offer the option of Custom Print or include Custom Printed Elements.
In these cases, parts will be printed especially for you (or pre-made by us, if not personalised). These parts are genuine LEGO® parts that have been added-to in order to create a new design on them.
Custom Accessories and pre-made prints (eg our LEGO accessory Custom Printed footballs) as well as our newer custom printed torsos are printed using a high-quality flatbed printer. The printer offers print of incredible detail and increased durability. The printer is actually used by LEGO® themselves.
Our older method of Custom Print involved high-resolution transfer that is varnished in an acrylic seal to preserve the transfer print, however this offered a less resilient and professional finish – so we no longer use this method.
Of course, as with all of our custom printed elements, they should be ideally used for display purposes only. If they are to be used frequently (played with, placed on keys etc), their lifespan will be limited and the design may wear out over time. However our newer custom print process is more resilient than most.
Why don't you have all the frame colours in stock?
In 2020, our frame supplier decided to cease producing the elements needed to assemble our frames. While this was a tricky situation to navigate during COVID-19; we have been able to find new frame suppliers for some of the colours in varying quantities.
We are continually trying to source our frames as the best price and quality for our customers, but sadly not all colours will be available at all times.
What are your Minifigure Frame Products?
After searching long and hard a few years back, we found it nearly impossible to find frames that could mount LEGO Minifigures. So we decided to meet the need and create some.
Frames come in a variety of colours and can contain one to six figures. Official LEGO bricks are glued and mounted to the back of the frame so that the minifigures can be clipped onto the bricks. Since the brick is the only element to be glued to the frame, all minifigures can be removed to be played with! Simply remove the back panel from the frame and unclick the figure. This is also a handy feature if you are only ordering a frame for your already-purchased Minifigure.
We offer personalised printing within the frame mount for up to two lines beneath the glued block/s.
Care should be taken when adding and removing minifigures from the frames. We recommend carefully supporting the brick, as excess pressure my result in tearing it from the back panel.
If you have a special request for a frame, feel free to email us before placing an order.
Where can I see some example products you have created?
We are currently working on a portfolio-style section of the website. But in the meantime, check out our instagram or Facebook pages where we sometimes post highlights.
You can also email us if you’d like to see some examples of specific products we have developed in the past.
I've ordered by mistake, can I get a refund?
In the unlikely scenario that you managed to order mistakenly, we recommend getting in touch immediately. Once the production of your minifigures begins, we can no longer offer refunds due to the personalised nature of the product and the service wherein we assemble it for you (as per our terms and conditions).
Is LEGO awesome?